Delivery Information

** PLEASE NOTE - Orders placed after 5pm on Wednesday 18th December may not arrive until January **

Delivery times within UK

We try our very best to dispatch all orders placed with priority shipping before 1pm Mon-Fri on the same day (excluding bank holidays). Priority orders placed after 1pm or on non-business days will be dispatched the next working day.  Please allow an extra day for personalised items.  Delivery is normally the next working day after dispatch (or 2 working days for Isle of Wight).  Orders placed with standard shipping should arrive within 2-5 working days, though delivery to offshore or remote locations can take a little longer.  Delivery costs are below:

Standard - England, Wales, Scotland Free if you spend over £40, or £3.95
Standard - Northern Ireland £5.95
Standard - BFPO £10
Priority £6.95

Please note that personalised items are normally sent separately from other items.  Orders placed with priority shipping may be split into more than one delivery to ensure your order reaches you within the above timescale.  If your order has not arrived within 10 days of placing the order, please get in touch.

 

Delivery outside UK - prices depend on the weight of your order

Europe
Normally within 1-2 weeks. 
USA Normally within 1-2 weeks. 
Rest of World 1-3 weeks depending on location.

Please make sure you check for notifications from the carrier in case you need to provide information to clear your parcel through customs.  If you have not heard from the carrier or received your order within 3 weeks please get in touch.

Please note that shipping costs do not include local taxes and charges which may be payable when your order is delivered:

  • EU customers and customers in some other countries will be responsible for paying VAT or sales tax, at your local rate, when you receive the order. Tax is charged on the value of the order including shipping costs.
  • If the order value is more than £135 / €150 and the products' country of origin is outside of the UK or EU, EU customers might also be asked to pay customs duties.
  • Customs duties may be charged on deliveries outside the EU, depending on the regulations in your country.
  • The delivery company may also add additional handling fees when they collect these charges; this is usually between 2-10 euros for EU customers and will vary for other countries.
  • Personalised items are normally dispatched separately from other items in your order. This may increase the charges you pay as there may be handling fees on each parcel.
  • We are happy to provide a copy of the customs documents sent with your parcel if you contact us, but unfortunately we cannot help resolve issues with your own country's customs service as these charges are outside our control. If you believe the taxes or charges have been calculated incorrectly, or want to arrange a refund of charges if your order is not delivered, you will need to raise this with your local customs service.

We are currently reviewing how best to manage shipping fees within Europe. If you have a query - about the value of an order, for example - don't hesitate to ask.

Please note that we are no longer able to automatically quote for shipping some heavier products to overseas destinations due to the increased cost. If you are unable to check out because there are no shipping services available, please contact us with details of what you would like to order, and we can provide a quote for you on an individual basis.